Why UK Educational System works?! or simply building the system of success)
One example of great analyzing and automatization of quality service at UK Universities is Consulting group - Houbson >>> Their project Starfish - deserves a close look, where automatization helps people do they are responsible for and knowing the borders of one's responsibility outlines a true professional).
A short formula: A Service Providers provide services.
It is implemented and bring following results:
- counts the absence vs absence
- helps a student to accomplish their goals and not drop because of feeling not included
- make an appointment with their tutor/lecturer both by a student and his curator
- the tool that enables to collect, analyze data from many sources to have the general information about student
- a definite students success network - it shows all people he/she is communicating with, so the tutor can get the whole information/ mail
- there is a possibility to generate of students engagement (speed meeting)
- clear plans after getting a degree (a Ph.D. etc.)
Moreover, in Oxbridge colleges, there are special STAFF that are not only cleaning dormitory, but also trace the health condition of the student.
In conclusion, Starfish is like UCAS (application and before) continuation service (in the process). It is alway fun to decode DNA of success. So Webinar is quite recommended for universities, that at least understand the need to trace the quality of their work - teaching our future.
What is more is that even service people have their important role: "Whilst living in college accommodation, you’ll be looked after by the college staff: the porters, hall staff and the lovely people who come to clean your room and check on you if you’re ill (Scouts at Oxford and Bedders at Cambridge*)."
p.s. the UK educational system has a very high additional value
p.s. Salesforce and MI6 combination in Starfish
* So You Want To Go To Oxbridge Tell me about a banana
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